Web Store Item Returns
Yes - you can return your items within 14 days. Please follow instructions as below:
The below information is required for a RA number to be created in our system.
- Customer Number
- Company Name
- Contact Name and Phone Number
- Related Invoice
- What Items and Quantity of Items to be Returned
- Reason for Return (if faulty, a description of fault needs to be given)
Any returns without a RA number will NOT be processed for a credit.
Once a RA number has been given, print off the concerned Invoice and write the RA number that you have been given onto the invoice as well as the staff member’s name you contacted.
Return item/s to TransQuip together with the paperwork from Step 2 to one of the branch addresses as below:
|Christchurch TransQuip Returns
|Auckland TransQuip Returns
|2 Edmonton Road
|6A Te Apunga Place
Goods will only be accepted for return when accompanied with a RA number.
Goods will be credited in full if returned within 14 days in its original condition and packaging and is not a custom made or special order item.